TERMS & CONDITIONS

Website: Haritima.in
Operated By: Oxyflora Biotech Pvt Ltd
Effective Date: 14 October 2026
Last Updated: 14 October 2026

1. INTRODUCTION
Welcome to Haritima.in, an online plant nursery operated by Oxyflora Biotech Pvt Ltd ("Company", "we", "us", or "our").
These Terms & Conditions govern your access to and use of Haritima.in, including browsing the website, purchasing plants and gardening products, making payments, receiving deliveries, and using our customer support services.
By accessing our website, placing an order or using our services, you agree to be bound by these Terms & Conditions and the applicable policies published on our website, including our Privacy Policy, Shipping Policy and Return, Replacement & Refund Policy.
If you do not agree with these terms, please discontinue using the website.

2. BUSINESS INFORMATION
Legal Business Name: Oxyflora Biotech Pvt Ltd
Website: https://haritima.in
Email: info@oxyflorabiotech.in
WhatsApp / Customer Support: +91 70427 83839
Business Address: Sonipat, Kundli, Haryana – 131029, India
All references to Haritima.in in these terms refer to the website operated by Oxyflora Biotech Pvt Ltd.

3. ELIGIBILITY TO USE THE WEBSITE
By using Haritima.in, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.
If you are under the age required to independently enter into a legally binding transaction, you may use the website and make purchases only through a parent, guardian or other legally authorised person, as applicable.
You agree to provide accurate and complete information when placing an order, creating an account or contacting us.

4. PRODUCTS AND PRODUCT DESCRIPTIONS
Haritima.in offers plants, saplings, seedlings, gardening products and other nursery-related items.
We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, sizes and other details displayed on our website are accurate and informative.
However, plants are living products and may naturally vary in appearance, size, shape, colour, foliage density, branching and growth characteristics.
Actual products may differ from website photographs because of:

• Seasonal changes and natural growth;

• Nursery growing conditions;

• Plant age and maturity;

• Pruning and maintenance;

• Transportation and handling; and

• Natural biological variation.

Product photographs are intended to provide a representative visual reference unless a listing expressly states otherwise.
Such natural variation does not automatically constitute a product defect. However, this provision does not exclude remedies available for a product that is materially different from its description or otherwise qualifies for a remedy under applicable law.

5. PLANT AVAILABILITY
All plants and products displayed on Haritima.in are subject to availability.
We make reasonable efforts to maintain accurate inventory information. Nevertheless, stock availability may change due to seasonal demand, nursery production, plant health, weather conditions or inventory discrepancies.
If a product becomes unavailable after an order is placed, we may contact you to discuss an appropriate resolution, such as:

• Waiting until the product becomes available;

• Choosing an alternative product with your consent; or

• Cancelling the affected order and providing an applicable refund in accordance with law.

We will not substitute a materially different product without appropriate customer agreement.

6. PRICING, TAXES AND OTHER CHARGES
All prices displayed on Haritima.in are stated in Indian Rupees (INR), unless expressly indicated otherwise.
The applicable product price, shipping charge, discount, tax and other charges, where applicable, will be displayed or communicated during checkout.
We make reasonable efforts to ensure pricing accuracy. If a material pricing error is identified after an order is placed, we may contact you before proceeding with the affected order.
Any cancellation, payment reversal or refund arising from such an error will be handled in accordance with applicable law.
Applicable taxes will be charged and invoiced as required under Indian law.

7. ORDER PLACEMENT AND ACCEPTANCE
When you place an order on Haritima.in, you submit a request to purchase the selected products at the displayed prices and under the applicable terms.
An automated order confirmation or payment acknowledgement does not necessarily mean that the order has been finally accepted for fulfilment.
Order acceptance may be subject to payment confirmation, stock availability, verification of order information and other reasonable fulfilment checks.
We reserve the right to decline or cancel an order where legally justified, including in cases involving suspected fraud, material pricing errors, unavailable stock or incorrect delivery information.
Where an order is cancelled after payment has been received, any applicable refund will be processed in accordance with applicable law.

8. CUSTOMER INFORMATION AND ORDER ACCURACY
Customers are responsible for providing accurate information when placing an order, including:

• Full name;

• Valid mobile number;

• Email address, where requested;

• Complete delivery address;

• Correct PIN code; and

• Any other information reasonably required to deliver the order.

We are not responsible for delivery difficulties caused by incorrect or incomplete information supplied by the customer, subject to applicable law.
If you notice an error in your order details, please contact us promptly at info@oxyflorabiotech.in or through WhatsApp at +91 70427 83839.
Changes to an order may not be possible after dispatch.

9. PAYMENTS
Payments may be accepted through the payment methods made available at checkout, which may include online payment gateways, UPI, cards, net banking or other supported methods.
Customers must ensure that payments are completed through authorised payment channels.
We do not ask customers to disclose their UPI PIN, banking password, card security code or similar payment authentication credentials through WhatsApp, email or telephone.
An order may remain pending until payment confirmation is received from the relevant payment provider.
If a payment is deducted but the order is not confirmed, please contact us with the relevant transaction reference. We will investigate the issue with the payment service provider, where necessary.

10. SHIPPING AND DELIVERY
We arrange delivery of eligible products through available courier and logistics partners.
Our standard shipping estimates are generally:

• Order processing and dispatch: 1–3 business days.

• Estimated delivery: 3–7 business days after dispatch.

These are estimates rather than guaranteed delivery dates. Actual delivery times may vary according to the destination, courier availability, PIN code serviceability, weather, public holidays, peak-season demand and other circumstances.
Some locations may require additional delivery time or may not be serviceable.
Tracking information will be shared where available through the contact details provided with the order.
For complete details, customers should refer to our separate Shipping Policy.

11. LIVING PLANT DELIVERY AND TRANSPORTATION
Plants are living products and may experience temporary transportation stress during packing, handling and delivery.
Minor drooping, leaf shedding, temporary wilting, minor yellowing or soil displacement may occur during transit.
Customers should unpack their plants promptly after delivery and provide suitable growing conditions.
However, this clause does not exempt us from addressing eligible claims involving substantial transit damage, dead-on-arrival plants, incorrect products or material discrepancies under our published replacement policy and applicable law.

12. RETURN, REPLACEMENT AND REFUND POLICY
Haritima.in generally follows a replacement-first policy for eligible plant-related complaints because plants are living and perishable products.
Customers should report a damaged, dead-on-arrival, incorrect or materially discrepant plant within 3 calendar days from delivery.
Replacement requests should include:

• Order number;

• Description of the issue;

• Clear photographs of the plant and packaging; and

• An unboxing video, where available.

Claims will be reviewed based on the circumstances, available evidence, order details and applicable policy.
Routine returns for change of mind or products no longer required are generally not accepted.
Refunds are generally not provided merely because a customer changes their mind. However, refunds or other remedies will be provided where required by applicable law or where an appropriate resolution is necessary under the circumstances.
Nothing in these terms overrides the customer's mandatory rights under applicable consumer protection law.
Please refer to our full Return, Replacement & Refund Policy for eligibility requirements and claim procedures.

13. ORDER CANCELLATION
Customers may request cancellation before dispatch by contacting our customer support team.
Cancellation requests will be considered according to the status of the order and whether fulfilment has already commenced.
Once a plant order has been packed and dispatched, cancellation may not be possible.
If we cancel an order after receiving payment, any applicable refund will be processed in accordance with applicable law.
Nothing in this clause restricts any cancellation or refund right that cannot legally be excluded.

14. CUSTOMER RESPONSIBILITY FOR PLANT CARE
After delivery, customers are responsible for providing appropriate plant care according to the requirements of the selected plant.
This may include suitable:

• Sunlight or lighting;

• Watering;

• Temperature and humidity;

• Soil or growing medium;

• Drainage;

• Fertilisation; and

• General maintenance.

Plant growth and survival depend on several factors, including climate, growing conditions, handling, pests, diseases and care practices.
We may provide general plant-care instructions to help customers maintain their plants. Such instructions are intended as general guidance and may need to be adapted to local conditions and the requirements of a particular species.
We do not guarantee a particular growth rate, flowering period, fruit yield, final size or survival outcome unless an express written guarantee states otherwise.
This limitation does not exclude remedies for products that were defective or misdescribed at delivery or where a remedy is otherwise required by law.

15. PRODUCT WARRANTIES AND GUARANTEES
Unless a specific product listing or separate written agreement expressly provides a warranty or guarantee, plants and nursery products are sold without an additional commercial guarantee of future growth or survival.
Any express warranty or guarantee provided for a particular product will be governed by its stated conditions.
Nothing in this clause excludes any statutory warranty, consumer right or remedy that applies under Indian law.
16. CUSTOMER SUPPORT AND COMPLAINTS
We aim to provide reasonable assistance for order-related concerns, product questions, delivery problems and eligible replacement requests.

Customers may contact us through:
Email: info@oxyflorabiotech.in
WhatsApp: +91 70427 83839
Please provide your order number and a clear description of the issue so that our team can investigate and respond appropriately.
Where applicable law requires a designated Grievance Officer or specific complaint-handling process, the relevant details and procedures will be published on the website.

17. INTELLECTUAL PROPERTY
Unless otherwise stated, the content displayed on Haritima.in, including text, product descriptions, photographs, graphics, logos, branding, page layouts and other website materials, is owned by or licensed to Oxyflora Biotech Pvt Ltd.
You may access and use this content for personal, non-commercial shopping and informational purposes.
You must not reproduce, copy, distribute, modify, publish, sell or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by applicable law.
Unauthorised use of our intellectual property may result in legal action where appropriate.

18. PROHIBITED WEBSITE USE
You agree not to:

• Use the website for unlawful purposes;

• Submit false, misleading or fraudulent order information;

• Attempt to gain unauthorised access to website systems or accounts;

• Introduce malicious code or interfere with website security;

• Misuse payment facilities;

• Attempt to disrupt website availability;

• Copy or scrape website content in violation of applicable law or our rights; or

• Use the website in a manner that violates the rights of others.

We may take reasonable measures to investigate and address suspected misuse, subject to applicable law.
19. REVIEWS, FEEDBACK AND CUSTOMER SUBMISSIONS
Customers may be able to submit product reviews, ratings, feedback, photographs or other content through the website or our communication channels.
You are responsible for ensuring that content you submit is truthful, lawful and does not violate the rights of another person.
You must not submit unlawful, fraudulent, defamatory, abusive or misleading content, or content that infringes intellectual property or privacy rights.
Where you voluntarily submit a review or feedback for publication, you grant us permission to use and display that submission for the relevant website or business purpose, subject to applicable law and any additional terms presented at the time of submission.
We may moderate or remove content where reasonably necessary, subject to applicable law.

20. PRIVACY AND PERSONAL INFORMATION
Your use of Haritima.in is also subject to our Privacy Policy.
We may collect and process personal information to fulfil orders, receive payments, arrange delivery, respond to customer queries, manage complaints, maintain records and comply with applicable legal requirements.
Personal information may be shared with relevant service providers, such as payment gateways, courier companies, website hosting providers and communication platforms, where necessary for the stated purposes and subject to applicable law.
Please review our full Privacy Policy for further information about how personal information is handled.

21. THIRD-PARTY SERVICES AND LINKS
Haritima.in may use or link to third-party services, including payment providers, logistics companies, social media platforms and external websites.
These services may operate under their own terms, conditions and privacy policies.
We do not control external websites or services that we do not operate. Their availability, security, performance and content may be subject to their respective providers' practices.
Customers should review the applicable third-party terms before using those services.

22. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Oxyflora Biotech Pvt Ltd shall not be liable for indirect or consequential losses arising from the customer's use of the website, delays beyond our reasonable control, or plant deterioration caused by unsuitable conditions or improper care after delivery.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability arising from rights or remedies that consumers cannot legally waive.
Nothing in this clause removes our obligations concerning eligible product defects, misdescriptions, payment issues, delivery obligations or other matters for which we are legally responsible.

23. EVENTS BEYOND OUR REASONABLE CONTROL
Delivery or fulfilment may be affected by events beyond our reasonable control, including severe weather, flooding, natural disasters, transport disruptions, strikes, public emergencies, government restrictions or major logistics failures.
Where such events affect an order, we will make reasonable efforts to communicate relevant updates and determine an appropriate resolution.
This clause does not remove any refund, cancellation or other obligation imposed by applicable law.

24. INDEMNITY
To the extent permitted by applicable law, you may be responsible for losses or claims directly arising from your unlawful use of the website, deliberate misuse of our services or infringement of another person's rights.
Nothing in this clause requires a consumer to waive any non-excludable statutory right or makes the consumer responsible for losses caused by our own unlawful conduct or breach of legal obligations.

25. SUSPENSION OR RESTRICTION OF ACCESS
We may restrict or suspend access to website features where reasonably necessary to protect the website, customers, payment systems or business operations from fraud, security threats or unlawful activity.
Where appropriate and legally permissible, we may notify the affected user of the reason for such action.
Any restriction will be subject to applicable law and will not be used to avoid valid consumer obligations.

26. CHANGES TO THESE TERMS
We may revise these Terms & Conditions to reflect changes in our products, services, business operations, website functionality or applicable legal requirements.
Updated terms will be published on Haritima.in with a revised effective or last-updated date.
Unless otherwise stated or required by law, changes will apply prospectively. Orders already placed will generally be governed by the terms applicable when the order was placed, subject to mandatory legal requirements and any subsequent agreement with the customer.
We encourage customers to review this page periodically.

27. SEVERABILITY
If any provision of these Terms & Conditions is held invalid, unlawful or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent permitted by law.
The invalid provision shall be interpreted or limited only as necessary to comply with the applicable legal requirement.

28. NO WAIVER
Failure or delay by Oxyflora Biotech Pvt Ltd to exercise a right under these terms does not automatically constitute a waiver of that right.
Any waiver will be effective only to the extent permitted by applicable law and the circumstances in which it is given.

29. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms & Conditions shall be governed by the applicable laws of India.
Customers may pursue consumer remedies through the forums and authorities available under applicable Indian law.
We encourage customers to contact our support team first so that we can attempt to resolve order-related concerns promptly and fairly.
Nothing in this clause restricts a consumer's statutory right to approach a competent consumer commission, authority or other legally available forum.

30. CONTACT INFORMATION
For questions concerning these Terms & Conditions, orders, payments, shipping, replacements or other website-related matters, please contact:

Oxyflora Biotech Pvt Ltd
Website: https://haritima.in
Email: info@oxyflorabiotech.in
WhatsApp: +91 70427 83839
Business Address: Sonipat, Kundli, Haryana – 131029, India
Please include your order number when contacting us about a purchase.

By using Haritima.in or placing an order through the website, you acknowledge that you have had the opportunity to review these Terms & Conditions, subject to any consent requirements and mandatory consumer rights under applicable law.

Oxyflora Biotech Pvt Ltd
Haritima.in – Plants, Gardening & Nursery Products