Customer Support: +91 70427 83839
Business Address: Sonipat, Kundli, Haryana – 131029, India
For privacy-related questions, requests or complaints, you may contact us using the details provided above.

3. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to information collected through:

This policy applies to customers, prospective customers and website visitors whose information we process in connection with our business.
It does not independently govern third-party websites, payment gateways, courier websites or other external services. Those services may have their own privacy policies.

4. PERSONAL INFORMATION WE COLLECT
We collect only the information reasonably required for operating our website, processing orders, delivering products, providing customer service, improving our services and complying with applicable legal obligations.
Depending on how you interact with Haritima.in, the information we collect may include the following.

4.1 Personal Identification Information
This may include:

4.2 Order and Purchase Information
When you place an order, we may collect:

4.3 Payment Information
Payments made through Haritima.in may be processed by third-party payment gateways or payment service providers.
Depending on the payment method and provider, transaction-related information may include the payment status, transaction reference, payment method and other details necessary to process or verify the payment.

We do not intend to store complete card numbers, card security codes, UPI PINs, banking passwords or other sensitive payment authentication credentials on our own systems. Such information should be entered only through the relevant authorised payment interface.
Payment information is handled in accordance with the applicable practices and policies of the payment service provider.

4.4 Technical and Device Information
When you visit our website, certain technical information may be collected automatically by our hosting provider, website platform, analytics tools or other service providers.

This may include:

We use such information, where available and permitted, to maintain website functionality, detect suspicious activity, improve performance and understand general website usage.

4.5 Communications and Customer Support Information
When you contact us by email, WhatsApp, telephone or another support channel, we may collect and retain the information you provide, including:

We use this information to provide customer support, investigate complaints, manage orders and maintain appropriate business records.

4.6 Information You Voluntarily Provide
You may voluntarily provide additional information when participating in surveys, submitting reviews, providing feedback, requesting gardening advice or communicating with our team.
Please avoid sending passwords, payment authentication credentials or unnecessary sensitive personal information through customer support channels.

5. HOW WE USE YOUR PERSONAL

INFORMATION
We may use your personal information for the following legitimate business purposes, subject to applicable law.

5.1 Order Processing
To receive, confirm, process and manage orders for plants and gardening products purchased through Haritima.in.

5.2 Payment Verification
To confirm payments, reconcile transactions, prevent fraudulent transactions and coordinate with authorised payment service providers.

5.3 Shipping and Delivery
To arrange packaging, dispatch, courier collection, delivery, shipment tracking and delivery-related communications.
We may share the necessary recipient name, contact number, delivery address and order information with relevant logistics or delivery partners for these purposes.

5.4 Customer Support
To respond to customer questions, provide product information, resolve order-related concerns and assist with delivery issues.

5.5 Replacement and Complaint
Management
To investigate reports of damaged plants, dead-on-arrival plants, incorrect products, missing items or other eligible complaints.
Where necessary, we may review photographs, videos, order details and delivery records submitted by the customer to assess the issue in accordance with our published policies.

5.6 Website Improvement
To understand website usage, improve product listings, enhance the shopping experience, identify technical issues and improve website navigation and performance.

5.7 Communication and Notifications
To send order confirmations, payment confirmations, dispatch notifications, delivery updates, support responses, policy updates and other service-related communications.

5.8 Marketing and Promotional Communication
Where permitted by applicable law and subject to any required consent or preferences, we may use your contact information to share new plant arrivals, nursery updates, special offers, seasonal promotions, gardening tips and other relevant information.
You may opt out of promotional communications at any time by following the unsubscribe instructions provided or contacting us directly.
Opting out of promotional communications will not prevent us from sending essential messages relating to existing orders, transactions, security or customer service.

5.9 Fraud Prevention and Security
To detect, investigate and help prevent suspicious transactions, misuse of the website, unauthorised activity, abuse of promotional offers and other security risks.

5.10 Legal and Regulatory Compliance
To comply with applicable Indian laws, lawful requests from authorised authorities, tax and accounting obligations, consumer protection requirements and other legitimate legal responsibilities.

6. COOKIES AND SIMILAR TECHNOLOGIES
Haritima.in and its service providers may use cookies, pixels, tags, local storage or similar technologies, depending on the website platform and tools enabled.
Cookies are small files or identifiers that help a website remember information about a visit or recognise a browser.
They may be used for the following purposes:
Essential cookies: To support website functionality, shopping cart operation, checkout, security and other necessary features.
Preference cookies: To remember certain settings or preferences, where supported.
Analytics cookies: To understand website traffic, page performance and general visitor behaviour.
Advertising cookies: Where advertising or remarketing tools are enabled, these may help measure advertising performance or deliver relevant promotions, subject to applicable law and any required consent.
You may be able to manage cookies through your browser settings and, where provided, our website's cookie preference tools. Disabling certain cookies may affect shopping cart, checkout or other website features.
The specific cookies used will depend on the technologies and integrations active on Haritima.in.

7. SHARING OF PERSONAL INFORMATION
We do not sell customers' personal information to third parties as a standalone commercial product.
We may share personal information with the following categories of recipients where necessary for the purposes described in this policy.

7.1 Payment Service Providers
Payment gateways and payment service providers may process relevant information to facilitate payments, verify transactions, prevent fraud and complete refunds where applicable.

7.2 Courier and Logistics Partners
We share relevant order and delivery information with courier companies and logistics partners so they can collect, transport and deliver your order.

7.3 Website Hosting and Technology Providers
We may use website hosting companies, e-commerce platforms, cloud service providers, website maintenance providers and technical support vendors to operate and maintain Haritima.in.

7.4 Communication Service Providers
We may use email, SMS, WhatsApp Business or other communication services to send transactional notifications, respond to enquiries and provide customer support.
These providers may process the information required to deliver the relevant communication.

7.5 Analytics and Advertising Providers
Where such tools are enabled, we may share or permit the collection of certain technical or usage information through analytics, advertising or performance measurement services.
Any such use will be subject to applicable law, the relevant provider's terms and any required consent or preferences.

7.6 Professional Advisers
We may share relevant information with our accountants, auditors, lawyers, insurers and other professional advisers where reasonably necessary for business, accounting, legal or compliance purposes.

7.7 Government and Legal Authorities
We may disclose information where required by applicable law, a valid legal process, a lawful direction from a competent authority or where disclosure is otherwise legally permitted and reasonably necessary to protect our rights, customers or business.

7.8 Business Transfers
If our business undergoes a merger, restructuring, acquisition, sale of assets or similar transaction, relevant information may be transferred or disclosed as part of that transaction, subject to applicable law and appropriate safeguards.
We expect service providers receiving personal information on our behalf to handle it consistently with their contractual obligations and applicable legal requirements.

8. WHATSAPP AND EMAIL COMMUNICATIONS
Haritima.in may use WhatsApp and email to communicate with customers about orders, shipping, customer support, replacement requests and, where permitted, promotional updates.
Our customer support WhatsApp number is +91 70427 83839.
If you contact us through WhatsApp or email, the information you send may be processed by the relevant communication service provider under its own terms and privacy practices.
Please do not share your UPI PIN, banking password, card security code or other payment authentication credentials with us over WhatsApp or email.
We will not ask you to disclose such credentials to resolve a normal order or delivery issue.
You may opt out of promotional messages, where applicable, by contacting us or using any available opt-out facility. Essential order and service communications may continue where necessary.

9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by applicable law.
Retention periods may depend on:

When personal information is no longer required for a legitimate purpose or legal obligation, we will take reasonable steps to delete it, anonymise it or otherwise dispose of it securely, as appropriate and technically feasible.
Some information may remain in backups or records for a limited period in accordance with our retention and security practices.

10. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.
Depending on the systems used, these measures may include:

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
While we take reasonable precautions, we cannot guarantee absolute security against every possible threat.
If we become aware of a personal data breach requiring notification under applicable law, we will take appropriate steps in accordance with the applicable legal requirements.

11. YOUR PRIVACY RIGHTS
Subject to applicable Indian law and the circumstances of the processing, you may have rights concerning your personal information, including the following.
11.1 Access to Information
You may contact us to enquire about personal information associated with your account or order, subject to applicable legal requirements and verification.
11.2 Correction of Information
You may request correction of inaccurate personal information, such as an incorrect contact detail or other relevant account information.
If you need to change a delivery address after placing an order, please contact us promptly. We may be unable to change the address once the order has been dispatched.
11.3 Erasure of Information
You may request erasure of personal information where applicable law provides this right and the information is no longer required for a lawful purpose.
We may need to retain certain records to comply with legal obligations, resolve disputes, prevent fraud or maintain required transaction records.
11.4 Withdrawal of Consent
Where we process personal information based on your consent, you may withdraw that consent through an appropriate available mechanism or by contacting us.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. It may also affect our ability to provide a service that depends on the relevant information.
11.5 Marketing Preferences
You may request that we stop sending promotional communications. We will process your request in accordance with applicable law.
11.6 Complaints and Grievances
You may contact us to raise a concern regarding the collection, use, disclosure or handling of your personal information.
We will review and address privacy complaints in accordance with applicable legal requirements.

To submit a request, email info@oxyflorabiotech.in with the subject line “Privacy Request – Haritima.in” and include sufficient details to help us identify your request.
We may ask for reasonable verification to protect your information against unauthorised disclosure. Please do not send passwords, payment credentials or unnecessary identity documents.

12. CHILDREN'S PRIVACY
Haritima.in is a general online shopping website and is not specifically directed at children.
We do not knowingly seek to collect children's personal information in circumstances where doing so would violate applicable law.
Where processing a child's personal data requires parental or guardian consent under applicable law, we will comply with the relevant requirements.
If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action as required by law.

13. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, payment gateways, courier tracking pages, social media platforms or other external services.
When you access a third-party website or service, its own terms and privacy policy may apply.
Oxyflora Biotech Pvt Ltd does not control the privacy practices or security of external websites and services that it does not operate.
We encourage customers to review the relevant third party's privacy policy before providing personal information directly to that provider.

14. INTERNATIONAL DATA PROCESSING
Some website platforms, cloud hosting providers, analytics services, communication tools or other service providers may process or store information outside India, depending on their infrastructure and configuration.
Where personal information is transferred or processed outside India, we will take the steps required under applicable Indian law, including any applicable restrictions, safeguards or government requirements.
The specific locations in which information is processed will depend on the service providers and technologies used by Haritima.in.

15. AUTOMATED TOOLS AND ANALYTICS
We may use website analytics, security tools and automated systems to help understand website performance, identify suspicious activity, improve the shopping experience and support business operations.
Where enabled, such tools may process technical information or website usage data.
We do not intend to make decisions with legal or similarly significant effects on customers solely through automated processing unless such processing is lawfully permitted and any applicable requirements are met.

16. GRIEVANCE REDRESSAL AND PRIVACY CONTACT
If you have any questions, concerns or complaints about this Privacy Policy or the handling of your personal information, you may contact us using the following details.

Business Name: Oxyflora Biotech Pvt Ltd
Website: Haritima.in
Email: info@oxyflorabiotech.in
WhatsApp: +91 70427 83839
Business Address: Sonipat, Kundli, Haryana – 131029, India
Please include your name, contact information, order number where relevant and a clear description of your concern.
We will acknowledge and address complaints within the timelines required by applicable law.

Where required under applicable law, we will publish the details of the designated Grievance Officer or other responsible contact, including their name and contact details, on our website.

17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers, technology or applicable legal requirements.
Any revised policy will be published on Haritima.in with an updated “Last Updated” date.
Unless otherwise stated or required by applicable law, changes will apply prospectively from the date indicated in the revised policy.
Where a change requires fresh consent or a specific notification under applicable law, we will take the appropriate steps.
We encourage customers to review this page periodically to remain informed about our privacy practices.

18. APPLICABLE LAW
This Privacy Policy shall be interpreted in accordance with the applicable laws of India, including applicable data protection, information technology, consumer protection and e-commerce laws and rules, as amended from time to time.
Nothing in this policy is intended to exclude or restrict any right or remedy that cannot lawfully be excluded or restricted under applicable law.
If any provision of this policy is found to be inconsistent with a mandatory legal requirement, the applicable legal requirement shall prevail to the extent of that inconsistency.

19. CONSENT AND ACKNOWLEDGEMENT
By using Haritima.in, creating an account where available, placing an order or providing personal information to us, you acknowledge that you have had the opportunity to review this Privacy Policy.
Where consent is required under applicable law, we will seek it through an appropriate and lawful mechanism. Merely visiting the website or placing an order will not be treated as a substitute for consent where separate consent is legally required.
We are committed to handling customer information responsibly and to maintaining appropriate privacy and security practices as our business grows.

Oxyflora Biotech Pvt Ltd
Haritima.in
Sonipat, Kundli, Haryana – 131029, India
Email: info@oxyflorabiotech.in
WhatsApp: +91 70427 83839
End of Privacy Policy.

Haritima.in and its associated website pages;

Customer registration and account creation, where available;

Plant and gardening product purchases;

Online checkout and payment processing;

Shipping, delivery and order tracking;

Customer support and grievance handling;

Email, WhatsApp, telephone and other communications with us;

Promotional communications, where applicable; and

Website analytics, cookies and similar technologies, where used.

Full name;

Email address;

Mobile number;

Billing address;

Shipping or delivery address; and

Other contact information voluntarily provided by you.

4.2 Order and Purchase Information When you place an order, we may collect:

Order number and order date;

Plants, gardening products and quantities ordered;

Product prices, discounts and applicable charges;

Billing and shipping details;

Order confirmation and delivery status;

Payment status and transaction reference;

Cancellation, replacement or refund records, where applicable; and

Customer service communications relating to the order.

Internet Protocol (IP) address;

Browser type and version;

Device type and operating system;

Pages visited;

Date and time of access;

Referring website or source;

Approximate location inferred from technical information; and

Website interaction, performance and error information.

Your name and contact details;

Your order number;

Your questions, feedback or complaints;

Photographs or videos submitted to report a damaged or incorrect plant;

Delivery-related evidence;

Communications regarding replacements, cancellations or other order issues; and

Information reasonably required to resolve your request.

Whether you have an active customer account;

Whether an order or transaction remains unresolved;

Applicable tax, accounting and recordkeeping requirements;

Consumer complaints, replacement requests or disputes;

Fraud prevention and security requirements;

Legal obligations; and

The need to establish, exercise or defend legal claims.

Restricted access to customer information;

Password protection and access controls;

Security measures provided by our hosting and website platform;

Use of authorised payment service providers;

Reasonable monitoring for suspicious activity;

Appropriate handling of customer support records; and

Measures to protect information shared with service providers.

4.2 Order and Purchase Information
When you place an order, we may collect: