RETURN, REPLACEMENT & REFUND POLICY

Effective Date: 7 October 2026
Website: Haritima.in
Business: Oxyflora Biotech Pvt Ltd

At Oxyflora Biotech Pvt Ltd, we take great care in selecting, preparing, packaging and dispatching healthy plants and nursery products to our customers through Haritima.in.

Since plants are living and perishable products, their condition may naturally change during transportation and after delivery due to environmental conditions, temperature, watering, sunlight, humidity, handling and other factors.

Accordingly, Haritima.in follows a Replacement-Only Policy for eligible cases. Except where specifically provided under this policy or required by applicable law, plants and nursery products purchased through Haritima.in are not eligible for return or refund merely because a customer has changed their mind or no longer wishes to keep the product.

1. NO RETURN POLICY

We generally do not accept returns of plants, saplings, seedlings, pots or other nursery products after delivery.
Due to the living and perishable nature of plants, returns will generally not be accepted for reasons including:

• Change of mind after placing an order;

• The customer no longer requires the plant;

• Ordering the wrong plant, variety, size, colour or quantity;

• Natural differences in plant appearance;

• Differences in leaf size, shape, colour, branching or foliage density;

• Minor leaf damage or leaf shedding during transportation;

• Temporary drooping or wilting caused by transportation stress;

• The customer's inability to provide appropriate sunlight, watering, temperature, humidity or other growing conditions;

• Damage caused after delivery due to improper handling or care by the customer.

Customers are therefore requested to carefully review the product description, photographs, size, variety and other specifications before placing an order.

2. REPLACEMENT WITHIN 3 DAYS

If a plant arrives damaged, severely compromised, dead on arrival, incorrect, or materially different from the product ordered, the customer may request a replacement within 3 calendar days from the date of delivery.
To request a replacement, customers must contact us within this period through:

Email: info@oxyflorabiotech.in
WhatsApp: +91 70427 83839

The customer should provide:

1. Order number;

2. Customer name and registered mobile number;

3. Clear photographs of the plant;

4. Clear photographs of the packaging;

5. An unboxing video, where available; and

6. A brief description of the issue.

Our team may review the photographs, videos and other information provided before approving a replacement.

3. CASES ELIGIBLE FOR REPLACEMENT

Replacement may be considered in the following situations:

A. Plant Damaged During Transportation
Where a plant has suffered substantial physical damage during transportation and is not reasonably capable of recovery, we may provide a replacement.

B. Plant Dead on Arrival
Where a plant is received dead or in a condition that reasonably indicates that it was non-viable at the time of delivery, the customer may request a replacement within 3 days of delivery.

C. Wrong Plant Delivered
If we have dispatched a plant that is materially different from the plant ordered, we will arrange a suitable replacement, subject to availability.

D. Incorrect Quantity
If the quantity delivered is less than the quantity paid for, the missing quantity may be supplied separately or otherwise resolved by Oxyflora Biotech Pvt Ltd.

E. Material Product Discrepancy
If the product received is materially different from the product description or order specifications, the matter may be reviewed for replacement.

4. UNBOXING PHOTOGRAPHS AND VIDEO

For damaged, missing, incorrect or severely compromised plants, customers are strongly encouraged to record a continuous unboxing video, starting from the unopened package and continuing until the plant and packaging have been fully inspected.

Photographs and videos may be requested to help determine the condition of the plant at the time of delivery and whether the issue occurred before or during transportation.
Failure to provide an unboxing video will not by itself automatically invalidate a legitimate complaint; however, appropriate photographic or video evidence may assist us in evaluating and resolving the claim.

5. REPLACEMENT APPROVAL

All replacement requests are subject to verification by Oxyflora Biotech Pvt Ltd.
After reviewing the complaint and supporting evidence, we may:

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• Approve the replacement;

• Request additional photographs, videos or information;

• Offer a plant of comparable value if the originally ordered variety is unavailable; or

• Decline the request where the circumstances fall outside this policy.

• Each complaint will be evaluated based on the condition of the product, order details, available evidence and circumstances of the complaint.

6. REPLACEMENT PRODUCT
Where a replacement is approved:

• The replacement will normally be the same plant/variety and of comparable size, subject to availability.

• If the exact variety is unavailable, we may offer an alternative of comparable value with the customer's consent.

• Replacement does not automatically create a right to a cash refund.

• Where replacement is not reasonably possible, Oxyflora Biotech Pvt Ltd may provide an alternative resolution, subject to applicable law.

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7. NO REFUND FOR CHANGE OF MIND
Refunds will generally not be provided where:

• The customer changes their mind;

• The customer no longer wants the plant;

• The customer ordered the wrong product;

• The customer selected a plant unsuitable for their location or growing conditions;

• The customer is dissatisfied with natural characteristics of the plant; or

• The plant deteriorates after delivery due to inappropriate care, watering, sunlight, temperature, humidity or handling.

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8. NATURAL VARIATIONS IN PLANTS
Plants are living products and no two plants are exactly identical.
The actual plant supplied may differ from photographs displayed on Haritima.in in terms of:

• Height;

• Number of leaves;

• Leaf size;

• Leaf colour;

• Branching;

• Foliage density;

• Shape; and

• Overall appearance.

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Such differences may occur due to natural growth, season, nursery conditions, pruning, transportation, weather and the age of the plant.
Normal biological variations will not, by themselves, constitute a defect or qualify for replacement.

9. TRANSPORTATION STRESS
Plants may experience temporary transportation stress, including:

• Drooping leaves;

• Minor leaf yellowing;

• Minor leaf shedding;

• Temporary loss of freshness; or

• Minor cosmetic damage.

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These conditions may naturally improve after the plant is placed in suitable growing conditions.
Therefore, minor transportation stress will generally not qualify for replacement unless the plant is substantially damaged or non-viable.

10. CUSTOMER'S RESPONSIBILITY AFTER DELIVERY
After delivery, the customer is responsible for providing appropriate:

• Watering;

• Sunlight or lighting;

• Temperature;

• Humidity;

• Soil or growing medium;

• Drainage;

• Fertilisation; and

• General plant care.

Damage, deterioration or death occurring after delivery due to unsuitable environmental conditions, improper care, neglect, overwatering, underwatering, transplanting or mishandling will generally not qualify for replacement.

11. DAMAGED PACKAGE AT DELIVERY
If the package appears severely damaged at the time of delivery, customers are requested, where reasonably possible, to photograph the package before opening it and notify Haritima.in as soon as possible.

12. REPLACEMENT SHIPPING COST
Where a replacement is approved because of an error attributable to Oxyflora Biotech Pvt Ltd or qualifying transportation damage, we will generally bear the reasonable shipping cost for the replacement.
Where a replacement request arises due to circumstances attributable to the customer, any additional shipping or applicable charges may be payable by the customer.

13. NON-DELIVERY OR MISSING PACKAGE
If an order is marked as delivered but has not actually been received, the customer should contact us as soon as possible.
Oxyflora Biotech Pvt Ltd will investigate the matter with the relevant logistics or delivery partner and provide an appropriate resolution based on the findings.

14. ORDER CANCELLATION
Orders may be cancelled before dispatch, subject to the status of the order and our cancellation procedure.
Once an order has been dispatched, cancellation may not be possible because the plant has already been packed and handed over to the logistics partner.

15. REFUNDS
The standard remedy for eligible plant-related complaints on Haritima.in is replacement rather than refund.
However, where a refund is required under applicable law or where Oxyflora Biotech Pvt Ltd determines that replacement is not reasonably possible, an appropriate refund or other remedy may be provided in accordance with applicable law.
Where a refund is approved, it will normally be processed using the original payment method or another legally permissible method.

16. CUSTOMER SUPPORT & GRIEVANCE REDRESSAL
We are committed to addressing customer concerns fairly and promptly.
For questions, complaints, replacement requests or other concerns, please contact:

Oxyflora Biotech Pvt Ltd
Website: Haritima.in
Email: info@oxyflorabiotech.in
WhatsApp: +91 70427 83839
Business Address: Sonipat, Kundli, Haryana – 131029, India

Please mention your order number in all communications so that we can process your request efficiently.

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17. POLICY MODIFICATIONS

Oxyflora Biotech Pvt Ltd reserves the right to modify or update this Return, Replacement & Refund Policy from time to time.
Any revised policy will be published on Haritima.in and will apply prospectively to orders placed after the effective date of the revised policy, subject to applicable law.

18. APPLICABLE LAW
This policy shall be interpreted in accordance with the applicable laws and regulations of India.
Nothing in this policy is intended to exclude, restrict or waive any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.
Where applicable law provides a consumer with a remedy that cannot legally be excluded or restricted by a website policy, such statutory rights shall prevail.

19. CUSTOMER ACKNOWLEDGEMENT
By placing an order through Haritima.in, the customer acknowledges that they have read, understood and agreed to this Return, Replacement & Refund Policy, subject always to applicable consumer laws and regulations.

QUICK REPLACEMENT POLICY

Plants are not eligible for routine returns.
If your plant arrives damaged, dead on arrival, incorrect, or materially different from what you ordered, please contact us within 3 days of delivery.

Please send your order number, photographs of the plant and packaging, and an unboxing video where available to:

WhatsApp: +91 70427 83839
Email: info@oxyflorabiotech.in
Eligible cases will be reviewed and, where approved, a replacement will be provided. Refunds are generally not offered, except where required under applicable law or where replacement is not reasonably possible.

Oxyflora Biotech Pvt Ltd | Haritima.in
Sonipat, Kundli, Haryana – 131029, India